Refund and Returns Policy

This policy covers returns, refunds, exchanges, and the limited warranty for Scenting Works products. Last updated: August 1, 2026.

Diffuser returns (30 days)

Unused qualifying scent diffusers may be returned within 30 days of delivery for a refund of the product price, subject to inspection.

Items must be in original packaging with all accessories. Return shipping is paid by the customer unless we shipped the wrong or defective item.

A restocking fee of 15% may apply to opened-but-eligible diffuser returns. A packaging fee of up to $25 may apply if original packaging is missing or damaged.

Aromas and oils

Opened aroma oils, essential oils, and sample vials are final sale and non-returnable for hygiene and safety reasons.

Unopened aromas may be considered for exchange or store credit within 14 days if the seal is intact — contact us before shipping anything back.

Warranty

Qualifying Scenting Works diffusers include a 1-year limited warranty against manufacturing defects under normal use.

Warranty does not cover misuse, improper cleaning solvents, unauthorized modification, or ordinary wear.

Extended warranty SKUs, if purchased, follow the coverage stated on that product page.

Refunds

Approved refunds are issued to the original payment method after we receive and inspect the return.

Shipping charges are non-refundable except for our error or a verified defect.

Sale or clearance items may have additional restrictions noted at checkout or on the product page.

How to start a return or warranty claim

Email [email protected] with your order number, product name, and reason. Wait for an RMA / authorization before shipping anything to us.

Authorized returns ship to: Scenting Works LLC, Sarasota, Florida.

Exchanges and gifts

Exchanges depend on stock. If we cannot exchange, we may offer store credit or a refund under this policy.

Gift purchases follow the same return windows; refunds typically go to the original purchaser’s payment method.